Details

Intercultural Service Encounters


Intercultural Service Encounters

Cross-cultural Interactions and Service Quality

von: Piyush Sharma

58,84 €

Verlag: Palgrave Pivot
Format: PDF
Veröffentl.: 19.06.2018
ISBN/EAN: 9783319919416
Sprache: englisch

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Beschreibungen

<p>This book investigates intercultural service encounters (ICSEs) in light of the rapidly globalizing world economy, examining the extant literature on the topic and identifying areas which require further exploration. With a focus on intercultural communication and competence, the author analyses diverse conceptual frameworks, providing theoretical models and practical initiatives for those working within the services marketing industry. An excellent resource for anyone interested in how culture shapes customer and employee expectations and perceptions, this book addresses the potential implications and limitations of future models.</p><p></p>
1. Introduction.- 2. Literature Review and Theoretical Background.- 3. Intercultural Service Encounters.- 4. Research Directions and Implications.
<p><b>Piyush Sharma</b> is Professor of marketing at Curtin University, Australia. With over 30 years of experience in industry and academia, his research covers services and international marketing, cross-cultural consumer behaviour, self-regulation, marketing strategy and marketing-finance interface. Piyush serves in editorial roles for many major international marketing journals.</p><p></p>
<p>This book investigates intercultural service encounters (ICSEs) in light of the rapidly globalizing world economy, examining the extant literature on the topic and identifying areas which require further exploration. With a focus on intercultural communication and competence, the author analyses diverse conceptual frameworks, providing theoretical models and practical initiatives for those working within the services marketing industry. An excellent resource for anyone interested in how culture shapes customer and employee expectations and perceptions, this book addresses the potential implications and limitations of future models.</p><p></p>
Identifies gaps in existing literature on ICSEs and is one of the first books devoted exclusively to this topic Provides both theoretical analysis as well as practical suggestions for those in the marketing industry Offers future research directions for the field

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